Reports
DISABILITY / ACCESSIBILITY CONCERN – WGU petition and broader UCSB documentation noted that the Guardian Browser restricts access to other applications during exams, which can 'ina…
DISABILITY / ACCESSIBILITY CONCERN – WGU petition and broader UCSB documentation noted that the Guardian Browser restricts access to other applications during exams, which can 'inadvertently interfere with …
FALSE CHEATING FLAG / DISCRIMINATION – A Black woman at an unnamed university using Proctorio was consistently asked to increase lighting on her face due to the software's facial d…
FALSE CHEATING FLAG / DISCRIMINATION – A [name] woman at an unnamed university using Proctorio was consistently asked to increase lighting on her face due to the software's …
SYSTEMIC HARM / INSTITUTIONAL RESPONSE – San Francisco State University faculty senate passed a resolution restricting or banning some third-party remote proctoring services after …
SYSTEMIC HARM / INSTITUTIONAL RESPONSE – San Francisco State University faculty senate passed a resolution restricting or banning some third-party remote proctoring services after students reported that online …
PRIVACY CONCERN + STUDENT RESISTANCE – University of Queensland Student Union raised concerns about ProctorU's personal data collection in late April 2020.
PRIVACY CONCERN + STUDENT RESISTANCE – University of Queensland Student [name] raised concerns about ProctorU's personal data collection in late April 2020.
FALSE CHEATING FLAGS + ANXIETY + PRIVACY – University of Delaware Review documented student Jess Abrevaya (sophomore, cognitive science major) describing ProctorU as causing signif…
FALSE CHEATING FLAGS + ANXIETY + PRIVACY – University of Delaware Review documented student Jess Abrevaya (sophomore, cognitive science major) describing ProctorU as causing significant anxiety and interrupting …
RACIAL BIAS / FACIAL RECOGNITION – A Black student was unable to use Proctorio because the system had trouble detecting their face, but could detect the faces of their white peers.
RACIAL BIAS / FACIAL RECOGNITION – A [name] student was unable to use Proctorio because the system had trouble detecting their face, but could detect the faces of …
RACIAL BIAS / FACIAL RECOGNITION – A Black woman student at an unnamed university shared her experience with Proctorio (related system): the software consistently requested her to …
RACIAL BIAS / FACIAL RECOGNITION – A [name] woman student at an unnamed university shared her experience with Proctorio (related system): the software consistently requested her to increase …
A University of Florida student named Keating went viral on TikTok after being denied a bathroom break during her first statistics exam administered via ProctorU.
A University of Florida student named Keating went viral on TikTok after being denied a bathroom break during her first statistics exam administered via ProctorU. The live proctor …
FINANCIAL BURDEN + PRIVACY – LSU Chemistry professor mandated a $30-per-exam ProctorU fee, adding to student financial burden during the COVID-19 pandemic.
FINANCIAL BURDEN + PRIVACY – LSU Chemistry professor mandated a $30-per-exam ProctorU fee, adding to student financial burden during the COVID-19 pandemic. Students objected to both the cost …
Student accused of cheating by ProctorU automated Review+ system; professor gave zero based on ProctorU flag; student disputes this
Student accused of cheating by ProctorU automated Review+ system; professor gave zero based on ProctorU flag; student disputes this
PRIVACY/DATA RIGHTS VIOLATION + LEGAL BULLYING – UCSB Faculty Association wrote a letter to Chancellor Henry Yang urging the university to rescind its contract with ProctorU, citin…
PRIVACY/DATA RIGHTS VIOLATION + LEGAL BULLYING – UCSB Faculty [name] wrote a letter to Chancellor Henry Yang urging the university to rescind its contract with ProctorU, citing data …
UCSB Faculty Association sent a letter to university chancellor raising serious concerns about ProctorU's data-sharing practices with third parties, citing ProctorU's own privacy p…
UCSB Faculty [name] sent a letter to university chancellor raising serious concerns about ProctorU's data-sharing practices with third parties, citing ProctorU's own privacy policies.
Students required to give offshore proctors remote access to personal computers; biometric facial recognition used for ID; disabling of screenshot function, copy-paste, audio outpu…
Students required to give offshore proctors remote access to personal computers; biometric facial recognition used for ID; disabling of screenshot function, copy-paste, audio outputs; required 360-degree bedroom scans …
PRIVACY/DATA RIGHTS CONCERN – LSU student Reddit post warned fellow students about ProctorU's data collection practices, citing UCSB Faculty Association letter.
PRIVACY/DATA RIGHTS CONCERN – LSU student Reddit post warned fellow students about ProctorU's data collection practices, citing UCSB Faculty [name] letter.
UC Berkeley decided to ban the use of all remote proctoring software (including ProctorU) due to concerns about how it would impact the school's diverse student body — particularly…
UC Berkeley decided to ban the use of all remote proctoring software (including ProctorU) due to concerns about how it would impact the school's diverse student body — …
Multiple reports of elaborate cheating attempts enabled by ProctorU's weaknesses; proctors switching during exam; long setup times enabling cheating windows; platform vulnerabiliti…
Multiple reports of elaborate cheating attempts enabled by ProctorU's weaknesses; proctors switching during exam; long setup times enabling cheating windows; platform vulnerabilities exploited by contract cheating services
PROCEDURAL COMPLEXITY / SYSTEM REQUIREMENTS – GMAT Club forum detailed experience with ProctorU GRE at-home.
PROCEDURAL COMPLEXITY / SYSTEM REQUIREMENTS – GMAT Club forum detailed experience with ProctorU GRE at-home.
Proctor was late; 10-15 minutes of room scans and ID check; lost connection 3 times during exam; redirected each time with no continuity
Proctor was late; 10-15 minutes of room scans and ID check; lost connection 3 times during exam; redirected each time with no continuity
Unable to login with username and password provided by LSAC; 'Username or password did not match' error; server timeouts preventing submission; some people's reservations got moved…
Unable to login with username [user] password provided by LSAC; 'Username or password did not match' error; server timeouts preventing submission; some people's reservations got moved or never …
Problems with logging in to exam; extremely frustrated and in tears believing the test had started while still unable to connect
Problems with logging in to exam; extremely frustrated and in tears believing the test had started while still unable to connect
DATA BREACH – Same July 2020 breach.
DATA BREACH – Same July 2020 breach. Personal records of 440,000 ProctorU users leaked on hacker forums.
Major data breach: ShinyHunters hacker group leaked a database of 444,267 ProctorU user records on a hacker forum, exposing full names, email addresses, home addresses, phone numbe…
Major data breach: ShinyHunters hacker group leaked a database of 444,267 ProctorU user records on a hacker forum, exposing full names, email addresses, home addresses, phone numbers, hashed …
DATA BREACH – Security firm ESET noted that even though majority of exposed ProctorU data was 'old,' much of it remained 'valid today and of interest to cybercriminals.' ProctorU's…
DATA BREACH – Security firm ESET noted that even though majority of exposed ProctorU data was 'old,' much of it remained 'valid today and of interest to cybercriminals.' …
DATA BREACH – Have I Been Pwned confirmed 444,500 accounts were compromised in the ProctorU breach, which occurred in June 2020 and was publicly disclosed August 6, 2020.
DATA BREACH – Have I Been Pwned confirmed 444,500 accounts were compromised in the ProctorU breach, which occurred in June 2020 and was publicly disclosed August 6, 2020. …