Reports
Error recording camera; Verizon WiFi connection fine but system blamed internet; went through 7 agents, 2 phone calls, and online chat just to try to get a refund; agents took cont…
Error recording camera; Verizon WiFi connection fine but system blamed internet; went through 7 agents, 2 phone calls, and online chat just to try to get a refund; …
System crash after submitting answers; name on ID claimed to not match account (bogus); called support and redirected 3 times to wrong numbers; WGU could not intervene
System crash after submitting answers; name on ID claimed to not match account (bogus); called support and redirected 3 times to wrong numbers; WGU could not intervene
Flagged for having a TI-83+ calculator on desk even though it was not used; proctor asked to see calculator screen then monitor went blank; flagged for cheating with prohibited cal…
Flagged for having a TI-83+ calculator on desk even though it was not used; proctor asked to see calculator screen then monitor went blank; flagged for cheating with …
Screen went black and became unresponsive mid-exam; proctor remained silent; after rebooting could not re-enter exam; proctor gave access code but exam was inaccessible; LogMeIn re…
Screen went black and became unresponsive mid-exam; proctor remained silent; after rebooting could not re-enter exam; proctor gave access code but exam was inaccessible; LogMeIn remote support failed …
Multiple students: logged in and out repeatedly; kicked from exam after an hour due to 'connection issues' despite stable internet; had to redo entire exam; Guardian chat box bugge…
Multiple students: logged in and out repeatedly; kicked from exam after an hour due to 'connection issues' despite stable internet; had to redo entire exam; Guardian chat box …
Every test took HOURS to start.
Every test took HOURS to start. Computer settings problem reported by proctor, transferred to support who sees nothing wrong, transferred back to proctor who says same thing.
Still waiting for almost 3 hours to get a proctor on a scheduled exam.
Still waiting for almost 3 hours to get a proctor on a scheduled exam.
Guardian Browser crashed computer system; browser crashes during system meeting RAM requirements; WGU would not help; camera froze during accounting exam then Guardian relaunched c…
Guardian Browser crashed computer system; browser crashes during system meeting RAM requirements; WGU would not help; camera froze during accounting exam then Guardian relaunched causing complete crash; exam …
Test scheduled for 6pm.
Test scheduled for 6pm. No proctor arrived.
Exam scheduled for 6pm; no proctor showed up; multiple calls back and forth between instructor and ProctorU; test eventually closed out without being taken
Exam scheduled for 6pm; no proctor showed up; multiple calls back and forth between instructor and ProctorU; test eventually closed out without being taken
Test scheduled 6pm.
Test scheduled 6pm. No proctor arrived.
Takes an hour to log into exams due to technical issues every time; proctors are 'hit and miss'; extreme stress and anxiety from process; emailed WGU ombudsman about exam problems …
Takes an hour to log into exams due to technical issues every time; proctors are 'hit and miss'; extreme stress and anxiety from process; emailed WGU ombudsman about …
Proctor was rude at end of exam; proctor repeatedly told student to 'wait' to close taskbar; as student submitted, proctor aggressively shouted 'submit, submit, submit, SUBMIT' rai…
Proctor was rude at end of exam; proctor repeatedly told student to [user] to close taskbar; as student submitted, proctor aggressively shouted 'submit, submit, submit, SUBMIT' raising voice
Successfully connected to a proctor only once.
Successfully connected to a proctor only once. Proctor tried to message but received no reply after five minutes and disconnected.
Second attempt after first try had browser problems for over an hour; Guardian Browser persistent connection issues; multiple failed login attempts
Second attempt after first try had browser problems for over an hour; Guardian Browser persistent connection issues; multiple failed login attempts
Lost half an hour of exam time due to loss of connection.
Lost half an hour of exam time due to loss of connection. Chat went into a [user] After reconnecting internet and going through entire ID/room scan again, the …
Multiple session crashes.
Multiple session crashes. Pop-up claiming multiple sessions open even though only one was open.
Required to give remote access to desktop to overseas contractor to 'not cheat'; highly invasive; described as giving random person full access to your computer
Required to give remote access to desktop to overseas contractor to 'not cheat'; highly invasive; described as giving random person full access to your computer
Halfway through exam, supervisor started screaming at student to remove hijab.
Halfway through exam, supervisor started screaming at student to remove hijab. Student had previously notified them of wearing religious hijab.
TECHNICAL/SYSTEM FAILURE + LONG WAIT TIMES – YouTube video documented students waiting 3+ hours to connect to a proctoring session.
TECHNICAL/SYSTEM FAILURE + LONG WAIT TIMES – YouTube video documented students waiting 3+ hours to connect to a proctoring session. Student described WGU changing from a previous service …
Two consecutive exams had technical issues on ProctorU's end; each time lost 20-30 minutes of allotted exam time to technical troubleshooting
Two consecutive exams had technical issues on ProctorU's end; each time lost 20-30 minutes of allotted exam time to technical troubleshooting
Service kicks off before exam can begin; tried 3 different locations; 'no one can solve issues'
Service kicks off before exam can begin; tried 3 different locations; 'no one can solve issues'
Exam scheduled and confirmed; two days before, university notified student they were not booked in; lost $8 USD due to ProctorU's scheduling error
Exam scheduled and confirmed; two days before, university notified student they were not booked in; lost $8 USD due to ProctorU's scheduling error
Reviewer complained about Swinburne University using this horrible, unprofessional service.
Reviewer complained about Swinburne University using this horrible, unprofessional service. ProctorU should be shut down.