Reports
NY applicant on a Lenovo ThinkPad reported a blank screen near the end of the MPT.
NY applicant on a Lenovo ThinkPad reported a blank screen near the end of the MPT. Back online after 30 minutes via ExamSoft support call.
Jamie Kim (Harvard Law 2021): software froze during third essay; on Day 2, top and right edges of screen were cut off; 30-second lag for any input.
Jamie Kim (Harvard Law 2021): software froze during third essay; on Day 2, top and right edges of screen were cut off; 30-second lag for any input.
Brett Silvers (St.
Brett Silvers (St. Thomas University Law 2021) reported software crashed during facial-authentication photo.
Beth Feldstein (Harvard Law JD candidate) tweeted at ExamSoft mid-exam asking for help; the software told her to skip to the next session.
Beth Feldstein (Harvard Law JD candidate) tweeted at ExamSoft mid-exam asking for help; the software told her to skip to the next session.
Memory issues between ExamMonitor (AI proctor) and Examplify caused blank screens and computer crashes for hundreds of examinees across 28 states plus DC.
Memory issues between ExamMonitor (AI proctor) and Examplify caused blank screens and computer crashes for hundreds of examinees across 28 states plus DC. ExamSoft publicly apologized August 17, …
California State Auditor found the State Bar entered a $3.8 million ExamSoft contract without justifying value or following procurement policy.
California State Auditor found the State Bar entered a $3.8 million ExamSoft contract without justifying value or following procurement policy.
EFF letter to the California Supreme Court argued ExamSoft data collection (retina/iris scan, fingerprint, voiceprint, hand and face geometry) violates the California Consumer Priv…
EFF letter to the California Supreme Court argued ExamSoft data collection (retina/iris scan, fingerprint, voiceprint, hand and face geometry) violates the California Consumer Privacy Act and demanded opt-out …
Of 8,873 examinees, 3,190 (one-third) were flagged by ExamSoft for testing irregularities.
Of 8,873 examinees, 3,190 (one-third) were flagged by ExamSoft for testing irregularities. The State Bar later 'found fewer than 50 violations.' Many Chapter 6 Notices were vague (for …
Test-taker named Dulaney (Black) reported facial-recognition failures and said the system flagged him as 'automatically distrusted'; he worried his videos would be flagged for chea…
Test-taker named Dulaney ([name]) reported facial-recognition failures and said the system flagged him as 'automatically distrusted'; he worried his videos would be flagged for cheating.
Erica Rebussini (University of Richmond Law 2020) spent the afternoon of Oct 6 on the phone with ExamSoft.
Erica Rebussini (University of Richmond Law 2020) spent the afternoon of Oct 6 on the phone with ExamSoft. One proctoring video would not upload until evening of Oct …
Ricardo Sabater (University of Chicago Law 2020) reported repeated software crashes on Day 2 during a 100-question MBE split into two 90-minute sessions; software repeatedly crashe…
Ricardo Sabater (University of Chicago Law 2020) reported repeated software crashes on Day 2 during a 100-question MBE split into two 90-minute sessions; software repeatedly crashed during the …
Kiana Caton, a Black law-school graduate, told VentureBeat she had to shine a light into her face causing headaches; she was concerned about light sensitivity affecting performance…
Kiana Caton, a [name] law-school graduate, told VentureBeat she had to shine a light into her face causing headaches; she was concerned about light sensitivity affecting performance.
Alivardi Khan tweeted: ExamSoft software cannot recognize him due to 'poor lighting' even though he is sitting in a well-lit room.
Alivardi Khan tweeted: ExamSoft software cannot recognize him due to 'poor lighting' even though he is sitting in a well-lit room. Public Twitter complaint, cited in Above the …
Areeb Khan, 27, repeatedly received the message 'Due to poor lighting we are unable to identify your face.' He moved to the bathroom (his brightest room) and still failed identity …
Areeb Khan, 27, repeatedly received the message 'Due to poor lighting we are unable to identify your face.' He moved to the bathroom (his brightest room) and still …
More than 50 Pennsylvania bar applicants requested a fraud investigation alleging compromised passwords after downloading ExamSoft software.
More than 50 Pennsylvania bar applicants requested a fraud investigation alleging compromised passwords after downloading ExamSoft software.
773 examinees were locked out of Module 2.
773 examinees were locked out of Module 2. ExamSoft attributed the outage to a 'DDoS cyberattack' and notified FBI/DHS.
Five class actions consolidated alleging deceptive marketing and negligence by ExamSoft over the July 2014 'Barmageddon' upload failures.
Five class actions consolidated alleging deceptive marketing and negligence by ExamSoft over the July 2014 [user] upload failures.
After Day 1 essays, thousands of bar examinees received the error 'Attention!
After Day 1 essays, thousands of bar examinees received the error 'Attention! Your answer file(s) did not upload.' ExamSoft's customer service phone lines were busy-signal only.
Brian Carnell blog post documenting Proctorio glitches during online exam, including the Chrome extension freezing and blocking exam progress.
Brian Carnell blog post documenting Proctorio glitches during online exam, including the Chrome extension freezing and blocking exam progress.
Researcher Shea Swauger (then librarian at University of Colorado Denver) wrote extensively about the disability, racial, and equity harms of Proctorio and similar tools.
Researcher Shea Swauger (then librarian at University of Colorado Denver) wrote extensively about the disability, racial, and equity harms of Proctorio and similar tools. Swauger documented multiple anonymous …
UBC student reported needing additional time and break accommodations through the disability office; Proctorio's rigid behavioral monitoring and break-prohibition policies created …
UBC student reported needing additional time and break accommodations through the disability office; Proctorio's rigid behavioral monitoring and break-prohibition policies created conflict with approved accommodations.
Proctorio CEO Mike Olsen, posting under the pseudonym u/artfulhacker, published a UBC student's full live-support chat transcript on the r/UBC subreddit to dispute the student's co…
Proctorio CEO Mike Olsen, posting under the pseudonym [user], published a UBC student's full live-support chat transcript on the r/UBC subreddit to dispute the student's complaint about Proctorio. …
The Peak (Simon Fraser University student newspaper) covered Proctorio CEO's chat-log breach involving the UBC student.
The Peak (Simon Fraser University student newspaper) covered Proctorio CEO's chat-log breach involving the UBC student.
MIT Technology Review investigation by Drew Harwell (republished context): documented multiple anonymous students of color experiencing facial-detection failures, requiring extra l…
MIT Technology Review investigation by Drew Harwell (republished context): documented multiple anonymous students of color experiencing facial-detection failures, requiring extra lighting, additional verification, and in some cases failure …