Reports
Waited 1 hour 30 minutes.
Waited 1 hour 30 minutes. When proctor finally came, they did not have the correct access code to get into the test.
Transferred to 10 different proctors and tech agents.
Transferred to 10 different proctors and tech agents. Computer crashed multiple times due to agents.
Using free Windows version; proctor made student leave session and forfeit exam voucher because 'Activate Windows' watermark visible on screen.
Using free Windows version; proctor made student leave session and forfeit exam voucher because 'Activate Windows' watermark visible on screen. No information provided anywhere that free Windows cannot …
ProctorU not allowing test due to free/unlicensed version of Windows showing 'Activate Windows' watermark.
ProctorU not allowing test due to free/unlicensed version of Windows showing 'Activate Windows' watermark. Proctor made student leave session and lose exam voucher.
ProctorU screwed up exams at the school; all teachers had to offer Zoom or remove proctoring requirement.
ProctorU screwed up exams at the school; all teachers had to offer Zoom or remove proctoring requirement. Despite the issues preventing exams, ProctorU denied refund saying there was …
Multiple reschedulings due to ProctorU incompetence.
Multiple reschedulings due to ProctorU incompetence. Every time there is suddenly something [user] with a brand new computer.
School switched from AI proctoring to Live proctor at last minute due to tech issues.
School switched from AI proctoring to Live proctor at last minute due to tech issues. Paid $8 for last-minute scheduling that school said would be waived.
School switched from AI proctoring to Live proctor at last minute due to technical issues.
School switched from AI proctoring to Live proctor at last minute due to technical issues. Spent an hour with tech support just to get exam scheduled.
TECHNICAL/SYSTEM FAILURE + ACCESSIBILITY – Petition filed to replace ProctorU at WGU with 109+ signatures.
TECHNICAL/SYSTEM FAILURE + ACCESSIBILITY – Petition filed to replace ProctorU at WGU with 109+ signatures.
Went through 6 support agents.
Went through 6 support agents. Support took remote control of computer, started exam without permission ticking down exam time, then CLICKED X on exam window closing it before …
Proctor said 'I lost your video feed' then closed the exam with no warning and disconnected.
Proctor said 'I lost your video feed' then closed the exam with no warning and disconnected. Tech said nothing was wrong on student's end but downloaded stuff without …
Testing instructions stated speakers are required but proctor said speakers were not allowed.
Testing instructions stated speakers are required but proctor said speakers were not allowed. Getting into the test was essentially impossible and took hours.
Downloaded Guardian as instructed.
Downloaded Guardian as instructed. Computer started beeping saying it was compromised with a number to call.
Seven hours total from start of test time to finish due to insane ProctorU issues; camera positioning was enormous hassle; could not sit in chair because proctor couldn't fully see…
Seven hours total from start of test time to finish due to insane ProctorU issues; camera positioning was enormous hassle; could not sit in chair because proctor couldn't …
Computer started beeping and giving scam alert warnings after Guardian was installed.
Computer started beeping and giving scam alert warnings after Guardian was installed. Camera would not turn off.
Paid to take exam.
Paid to take exam. System failed.
Connected to a proctor 3 times, took an hour to sort out (TeamViewer blocking issue).
Connected to a proctor 3 times, took an hour to sort out (TeamViewer blocking issue). Third proctor Mercy finally helped but was cold and unsympathetic after student explained …
Daughter was disconnected during test and spent over 3 hours on chats and phone calls where technicians would disconnect before resolving issue.
Daughter was disconnected during test and spent over 3 hours on chats and phone calls where technicians would disconnect before resolving issue. Kept speaking over daughter.
Daughter taking college admin test was disconnected during test.
Daughter taking college admin test was disconnected during test. Over 3 hours on chats and phone calls.
FALSE CHEATING FLAGS – Multiple students at UTS reported being flagged by ProctorU for: (1) phone alarm going off accidentally during exam; (2) accidentally activating Siri on a se…
FALSE CHEATING FLAGS – Multiple students at UTS reported being flagged by ProctorU for: (1) phone alarm going off accidentally during exam; (2) accidentally activating Siri on a …
Tried 3 different computers.
Tried 3 different computers. Nothing worked.
Tried 3 different computers with no success.
Tried 3 different computers with no success. Agents couldn't be understood.
Technician ended chat without providing assistance while exam was live.
Technician ended chat without providing assistance while exam was live. Sent back to LSAC support line even though LSAC had told reviewer to deal with ProctorU.
Spent hours trying to find a 'sufficient' computer to get around apparent 'internet issues' only to never be able to access exam.
Spent hours trying to find a [user] computer to get around apparent 'internet issues' only to never be able to access exam. IT people clueless.