Reports
Text boxes containing exam passages disappeared during exam; proctor kept insisting 'no texts are allowed'; lost 40 minutes trying to resolve; proctor signed student out of exam; b…
Text boxes containing exam passages disappeared during exam; proctor kept insisting 'no texts are allowed'; lost 40 minutes trying to resolve; proctor signed student out of exam; by …
ProctorU unable to connect to student's computer after over an hour on call; time elapsed; cannot take exam; must reschedule
ProctorU unable to connect to student's computer after over an hour on call; time elapsed; cannot take exam; must reschedule
Took exam session three different times because ProctorU canceled every single test.
Took exam session three different times because ProctorU canceled every single test. Was in the middle of tests when they were cancelled without explanation.
Could not understand support staff on phone.
Could not understand support staff on phone. Support chat kept disconnecting.
Waited over an hour for a proctor with no resolution.
Waited over an hour for a proctor with no resolution. Agents don't know how to help.
Waited 20 min for proctor.
Waited 20 min for proctor. Transferred to 3 different people.
University confirmed registration in email, letter, and phone.
University confirmed registration in email, letter, and phone. ProctorU couldn't find student in their system.
Multiple interruptions during entrance exam for nursing school.
Multiple interruptions during entrance exam for nursing school. Third interruption occurred while typing the review.
Page wouldn't load; kept seeing same error message.
Page wouldn't load; kept seeing same error message. Customer support chat would not work and calls were cut off twice.
Mock exams revealed: inconsistent room inspection standards between proctors; proctors asked to inspect inappropriate/personal areas of examinees' bodies; proctors accessed persona…
Mock exams revealed: inconsistent room inspection standards between proctors; proctors asked to inspect inappropriate/personal areas of examinees' bodies; proctors accessed personal files; proctors requested personal data including license …
Technicians did not know what they were doing.
Technicians did not know what they were doing. Took a minimum of 1 hour to connect to exam.
Security warning: after granting remote access to ProctorU, student found unauthorized changes to router DNS settings, home security camera configured for remote viewing, and Alexa…
Security warning: after granting remote access to ProctorU, student found unauthorized changes to router DNS settings, home security camera configured for remote viewing, and Alexa devices with unauthorized …
Proctor completely ghosted student halfway through exam; student waited 3 hours for proctor to return; proctor never came back; student completed test alone without monitoring
Proctor completely ghosted student halfway through exam; student waited 3 hours for proctor to return; proctor never came back; student completed test alone without monitoring
Exam listed as ADA accommodated; proctor initially refused to acknowledge listed accommodations (even though ADA noted on exam); accumulated warnings through exam; at near-finish, …
Exam listed as ADA accommodated; proctor initially refused to acknowledge listed accommodations (even though ADA noted on exam); accumulated warnings through exam; at near-finish, accused of 'eyes moving' …
Proctor did not speak English well enough.
Proctor did not speak English well enough. Spent 20 minutes treating student like criminal searching for cheating.
System constantly freezing, disconnecting, or crashing mid-exam.
System constantly freezing, disconnecting, or crashing mid-exam. Software falsely flagging innocent behavior as cheating.
Almost every time husband and wife have to take tests there are problems.
Almost every time husband and wife have to take tests there are problems. Repeated disconnections every exam.
Specific ProctorU problems not described but extremely upset; WGU military students facing ProctorU issues
Specific ProctorU problems not described but extremely upset; WGU military students facing ProctorU issues
Proctors disconnect almost every exam.
Proctors disconnect almost every exam. No record of scheduling despite having confirmation receipts.
Proctor took control of computer and turned off half of the operating network, causing loss of camera and slow connection.
Proctor took control of computer and turned off half of the operating network, causing loss of camera and slow connection. Had to be transferred to tech dept and …
Disconnected in the middle of LSAT argumentative writing essay.
Disconnected in the middle of LSAT argumentative writing essay.
Institution never received two completed maths tests.
Institution never received two completed maths tests. Guardian Browser stopped working mid-testing.
Exam terminated — proctor claimed student was looking off screen which was not the case.
Exam terminated — proctor claimed student was looking off screen which was not the case. Student had a Dell desktop with questions displayed on left side and [user] …
Camera recording issue after updating Guardian Browser to version 1.21.0.3; took over an hour to resolve interacting with multiple proctors and support agents before backend fix ap…
Camera recording issue after updating Guardian Browser to version 1.21.0.3; took over an hour to resolve interacting with multiple proctors and support agents before backend fix applied