Reports
Security warning: after granting remote access to ProctorU, student found unauthorized changes to router DNS settings, home security camera configured for remote viewing, and Alexa…
Security warning: after granting remote access to ProctorU, student found unauthorized changes to router DNS settings, home security camera configured for remote viewing, and Alexa devices with unauthorized …
Proctor completely ghosted student halfway through exam; student waited 3 hours for proctor to return; proctor never came back; student completed test alone without monitoring
Proctor completely ghosted student halfway through exam; student waited 3 hours for proctor to return; proctor never came back; student completed test alone without monitoring
Exam listed as ADA accommodated; proctor initially refused to acknowledge listed accommodations (even though ADA noted on exam); accumulated warnings through exam; at near-finish, …
Exam listed as ADA accommodated; proctor initially refused to acknowledge listed accommodations (even though ADA noted on exam); accumulated warnings through exam; at near-finish, accused of 'eyes moving' …
Proctor did not speak English well enough.
Proctor did not speak English well enough. Spent 20 minutes treating student like criminal searching for cheating.
System constantly freezing, disconnecting, or crashing mid-exam.
System constantly freezing, disconnecting, or crashing mid-exam. Software falsely flagging innocent behavior as cheating.
Almost every time husband and wife have to take tests there are problems.
Almost every time husband and wife have to take tests there are problems. Repeated disconnections every exam.
Specific ProctorU problems not described but extremely upset; WGU military students facing ProctorU issues
Specific ProctorU problems not described but extremely upset; WGU military students facing ProctorU issues
Proctors disconnect almost every exam.
Proctors disconnect almost every exam. No record of scheduling despite having confirmation receipts.
Proctor took control of computer and turned off half of the operating network, causing loss of camera and slow connection.
Proctor took control of computer and turned off half of the operating network, causing loss of camera and slow connection. Had to be transferred to tech dept and …
Disconnected in the middle of LSAT argumentative writing essay.
Disconnected in the middle of LSAT argumentative writing essay.
Institution never received two completed maths tests.
Institution never received two completed maths tests. Guardian Browser stopped working mid-testing.
Exam terminated — proctor claimed student was looking off screen which was not the case.
Exam terminated — proctor claimed student was looking off screen which was not the case. Student had a Dell desktop with questions displayed on left side and [user] …
Camera recording issue after updating Guardian Browser to version 1.21.0.3; took over an hour to resolve interacting with multiple proctors and support agents before backend fix ap…
Camera recording issue after updating Guardian Browser to version 1.21.0.3; took over an hour to resolve interacting with multiple proctors and support agents before backend fix applied
Disabled student with ADA accommodations.
Disabled student with ADA accommodations. First hour spent convincing proctor to accept listed accommodations (drinking water, taking medication).
Student requested female proctor aligned with religious beliefs; disconnected and transferred between several proctors who ignored request; each new proctor repeatedly asked for co…
Student requested female proctor aligned with religious beliefs; disconnected and transferred between several proctors who ignored request; each new proctor repeatedly asked for computer access; student quit and …
Disabled student with pre-approved ADA accommodations; proctor refused to honor listed accommodations for drinking water and taking medication; first hour of testing time spent arg…
Disabled student with pre-approved ADA accommodations; proctor refused to honor listed accommodations for drinking water and taking medication; first hour of testing time spent arguing with proctor; 5 …
Massive privacy violation; software broken.
Massive privacy violation; software broken. Spent hours trying to access a 20-minute quiz.
Broken platform with non-functional chat.
Broken platform with non-functional chat. Help pages outdated.
Broken chat platform; outdated help pages slated for deletion; customer service barely speaks English; spends HOURS trying to access a 20-minute quiz; tech support suggestions caus…
Broken chat platform; outdated help pages slated for deletion; customer service barely speaks English; spends HOURS trying to access a 20-minute quiz; tech support suggestions cause logout requiring …
Had to share personal info with 5-10 proctors.
Had to share personal info with 5-10 proctors. No manager available.
Took 2 hours to start test; multiple proctors involved; ProctorU submitted exam before it was complete; no manager accessible; paid for incompetence; personal info shown to 5-10 di…
Took 2 hours to start test; multiple proctors involved; ProctorU submitted exam before it was complete; no manager accessible; paid for incompetence; personal info shown to 5-10 different …
Technical assistance representative took remote control of computer during proctoring exam and completely shut down the computer, making it inoperable.
Technical assistance representative took remote control of computer during proctoring exam and completely shut down the computer, making it inoperable. Customer service refused to connect to someone who …
Proctor made inappropriate comments while testing and yelled at student.
Proctor made inappropriate comments while testing and yelled at student.
Proctor forced unexpected break during exam; student couldn't answer a question due to forced interruption; student failed exam by exactly 1 point due to the forced break
Proctor forced unexpected break during exam; student couldn't answer a question due to forced interruption; student failed exam by exactly 1 point due to the forced break