Reports
Supervisor accused student of cheating claiming ProctorU detected eyes drifting to right side of screen (which was covered by black tarp); repeatedly showed desk and underneath; fi…
Supervisor accused student of cheating claiming ProctorU detected eyes drifting to right side of screen (which was covered by black tarp); repeatedly showed desk and underneath; final supervisor …
Falsely accused of looking off screen when not doing so.
Falsely accused of looking off screen when not doing so. Exam terminated over an hour in.
Proctor claimed student was looking off screen (student denies this); exam terminated over an hour in; refuses to provide refund despite student not breaking any rules
Proctor claimed student was looking off screen (student denies this); exam terminated over an hour in; refuses to provide refund despite student not breaking any rules
Invasive and more stressful than tests themselves.
Invasive and more stressful than tests themselves. Proctor barely spoke English through bad connection.
Paid $27 for exam.
Paid $27 for exam. On tech support for over 2 hours unable to resolve issue.
Proctor shut down exam; customer service person couldn't speak English and was terribly rude; requested refund/remedy but ProctorU blaming examinee for their failure
Proctor shut down exam; customer service person couldn't speak English and was terribly rude; requested refund/remedy but ProctorU blaming examinee for their failure
Got disconnected from an exam.
Got disconnected from an exam. Tried calling 4 times and two operators hung up on them.
3 technical assistance team members and 4 different proctors, over 2 hours trying to connect.
3 technical assistance team members and 4 different proctors, over 2 hours trying to connect. Was told she needed a new computer, a different WiFi provider, and to …
2+ hours trying to connect; 3 tech support agents, 4 proctors; told needed new computer, different WiFi provider (didn't own the WiFi), removal of firewalls; labeled as 'security t…
2+ hours trying to connect; 3 tech support agents, 4 proctors; told needed new computer, different WiFi provider (didn't own the WiFi), removal of firewalls; labeled as 'security …
Went through 4 techs who remoted into computer and none able to fix camera problem.
Went through 4 techs who remoted into computer and none able to fix camera problem. Camera clearly said it was on.
Spent two hours trying to get on to exam.
Spent two hours trying to get on to exam. Proctors just disconnected.
CONCEALMENT OF KNOWN FAILURES – Amended lawsuit (filed March 2026) revealed that Meazure Learning employees shared doubts with executives in September 2024 about their ability to a…
CONCEALMENT OF KNOWN FAILURES – Amended lawsuit (filed March 2026) revealed that Meazure Learning employees shared doubts with executives in September 2024 about their ability to administer the …
Spent two hours trying to get on exam; proctors just disconnected; computer worked worse after IT was in it
Spent two hours trying to get on exam; proctors just disconnected; computer worked worse after IT was in it
Company fails to administer tests.
Company fails to administer tests. When test does not work they blame the student and refuse to submit any refund.
Multiple agents disconnecting repeatedly; agent demanded external camera despite built-in laptop camera working fine and no requirement mentioned in guidelines.
Multiple agents disconnecting repeatedly; agent demanded external camera despite built-in laptop camera working fine and no requirement mentioned in guidelines. Exam period ended before student could start.
Agent insisted on external camera despite working built-in laptop camera; no such requirement was in ProctorU guidelines; agents kept disconnecting; lengthy process each attempt; l…
Agent insisted on external camera despite working built-in laptop camera; no such requirement was in ProctorU guidelines; agents kept disconnecting; lengthy process each attempt; last agent permitted exam …
Named plaintiff Ms.
Named [name]. [name] paid Meazure/ProctorU's fee to take the February 2025 California Bar Exam using its platform. On the first day, shortly after logging in, the platform stopped …
Sat at desk for seven hours from scheduled time to finishing.
Sat at desk for seven hours from scheduled time to finishing. Spoke with at least ten proctors and tech agents during that time due to technical issues.
Transferred to multiple proctors and support agents.
Transferred to multiple proctors and support agents. Did every step including showing four corners and putting away phone, but proctor left the chat.
Three months of trying to take one singular exam.
Three months of trying to take one singular exam. Connection issue proven to be on ProctorU's side.
Chronic issues with ProctorU requiring extra time built into schedule; during Excel exam had to grant full computer access for proctor to enter password; proctor breathing heavily …
Chronic issues with ProctorU requiring extra time built into schedule; during Excel exam had to grant full computer access for proctor to enter password; proctor breathing heavily into …
Completely overcomplicated.
Completely overcomplicated. Wasted money trying to retake exam.
Tried to take exam for 5 days.
Tried to take exam for 5 days. ProctorU would not allow student to take exam after all setup steps completed.
Tried to take exam for 5 days; ProctorU claims computer not working after student did everything required; never gets to the exam portion despite completing all prerequisites
Tried to take exam for 5 days; ProctorU claims computer not working after student did everything required; never gets to the exam portion despite completing all prerequisites