Reports
Technical difficulties throughout session; overly strict setup process; unnecessary pressure; multiple software updates required; passed between multiple tech support representativ…
Technical difficulties throughout session; overly strict setup process; unnecessary pressure; multiple software updates required; passed between multiple tech support representatives with language barriers
Son with Down syndrome had exam terminated by proctor who observed 'abnormal behaviors' that are typical for someone with Down syndrome.
Son with Down syndrome had exam terminated by proctor who observed 'abnormal behaviors' that are typical for someone with Down syndrome. Despite being informed of the disability, proctor …
After paying, ProctorU provided additional invasive home inspection details not disclosed pre-payment.
After paying, ProctorU provided additional invasive home inspection details not disclosed pre-payment. Company claimed institution was made aware but student was not consulted.
Technical issue on day of exam due to software requirements.
Technical issue on day of exam due to software requirements. Took an hour resolving issues before exam could start.
Screen share button didn't proceed despite stable internet.
Screen share button didn't proceed despite stable internet. Missed the test entirely.
10 students at one school unable to take finals due to ProctorU issues; researcher identified over 1,300 software issues in the past three years
10 students at one school unable to take finals due to ProctorU issues; researcher identified over 1,300 software issues in the past three years
People don't care to waste time and are inept.
People don't care to waste time and are inept. Say video is choppy and waste time.
Proctors inept and do not care; claim video is choppy as excuse; access private information and potentially sell it; WGU made bad decision using ProctorU; service outsourced overse…
Proctors inept and do not care; claim video is choppy as excuse; access private information and potentially sell it; WGU made bad decision using ProctorU; service outsourced overseas …
Waited hours after being transferred to 5 different proctors.
Waited hours after being transferred to 5 different proctors. No one could get connected; kept transferring.
Waited hours after being transferred to 5 different proctors; no one could get student connected; caused major stress and anxiety
Waited hours after being transferred to 5 different proctors; no one could get student connected; caused major stress and anxiety
Proctor repeatedly stopped student during a timed exam to demand room camera pans.
Proctor repeatedly stopped student during a timed exam to demand room camera pans. Student was using a pre-approved calculator and whiteboard but flagged for 'suspicious behavior' for looking …
Could not take the test due to computer issue; questions would not download.
Could not take the test due to computer issue; questions would not download. Called and emailed for refund.
Computer issue meant couldn't download questions.
Computer issue meant couldn't download questions. Called, emailed to get refund.
California State Bar filed lawsuit against ProctorU citing system-wide outages, insufficient proctors, technical failures, and disparate treatment of remote vs.
California State Bar filed lawsuit against ProctorU citing system-wide outages, insufficient proctors, technical failures, and disparate treatment of remote vs. in-person test-takers during February 2025 exam
Proctor drew circles on screen to signal concerns; support chat demanded repeated room scans for dog gagging; extremely disruptive during timed final exam; treats paying customers …
Proctor drew circles on screen to signal concerns; support chat demanded repeated room scans for dog gagging; extremely disruptive during timed final exam; treats paying customers like criminals
35 minutes into final exam, proctor circled Guardian browser icon and sent 5 messages demanding to see room.
35 minutes into final exam, proctor circled Guardian browser icon and sent 5 messages demanding to see room. Student glanced at dog gagging.
Wouldn't allow use of external monitor with laptop even when laptop monitor was disabled.
Wouldn't allow use of external monitor with laptop even when laptop monitor was disabled. Had to complete exam on tiny screen that was barely readable.
Email from ProctorU stated certain supplies needed for exam.
Email from ProctorU stated certain supplies needed for exam. Proctor then said only different specific materials were allowed.
Received email listing required supplies.
Received email listing required supplies. Once connected with proctor, was told only other specific materials were allowed.
From start to finish could not write exam.
From start to finish could not write exam. Tech support 'controlled laptop' but over 15 technicians couldn't fix it.
15+ technicians could not get computer to work.
15+ technicians could not get computer to work. Some would try something quickly then literally exit out of help session.
ProctorU requires installing software that lets proctor take control of PC.
ProctorU requires installing software that lets proctor take control of PC. For business-related certification exams, work PCs have software conflicts.
A proctor ended the session forcing restart of the entire check-in process.
A proctor ended the session forcing restart of the entire check-in process. Wasted an hour.
Test scheduled for 6:10pm.
Test scheduled for 6:10pm. Having trouble for a long time.