Reports
Used platform 6-7 times.
Used platform 6-7 times. Delayed taking test for a minimum of 1 hour every single time.
Took 4 hours to get a proctor because they were understaffed.
Took 4 hours to get a proctor because they were understaffed. The proctor who came was borderline rude and spoke horrible English.
Took 4 hours to get a proctor to connect because they were understaffed.
Took 4 hours to get a proctor to connect because they were understaffed. Proctor was borderline rude and spoke horrible English.
Twice had to reschedule tests because nothing would connect.
Twice had to reschedule tests because nothing would connect. Could only get as far as precheck before proctors were resetting system and had to start whole process over.
Twice had to reschedule tests because nothing would connect.
Twice had to reschedule tests because nothing would connect. Could only get as far as a precheck before proctors were resetting the system forcing restart of the whole …
Scheduled test 4 hours in advance but didn't start until 2:00 due to 5+ agents with broken English taking remote control without consent, looking at search history, clicking random…
Scheduled test 4 hours in advance but didn't start until 2:00 due to 5+ agents with broken English taking remote control without consent, looking at search history, clicking …
Exam started nearly 3 hours late.
Exam started nearly 3 hours late. Rotated through at least 5 agents with broken English.
ProctorU product is mostly faulty and invasive to privacy/security.
ProctorU product is mostly faulty and invasive to privacy/security. Customer service a notch above terrible.
Cut off and threatened to be reported to university for having inactive software unknown to reviewer.
Cut off and threatened to be reported to university for having inactive software unknown to reviewer. Very distressing.
Cut off report and threatened to report student to university for inactive software unknown to them.
Cut off report and threatened to report student to university for inactive software unknown to them. Very distressing experience.
VPN detected as unauthorized application and test cancelled even though VPN was not running.
VPN detected as unauthorized application and test cancelled even though VPN was not running. Staff confirmed no unauthorized application present but still refused refund or rescheduling.
ProctorU employees flagged VPN as 'unauthorized application' and cancelled exam; VPN was not even running; staff concluded after investigation that there was no unauthorized applic…
ProctorU employees flagged VPN as 'unauthorized application' and cancelled exam; VPN was not even running; staff concluded after investigation that there was no unauthorized application; still refused refund …
Employees detected VPN as 'Unauthorized Application' and cancelled test even though VPN was not running.
Employees detected VPN as 'Unauthorized Application' and cancelled test even though VPN was not running. After staff concluded there was no unauthorized application and it was a faulty …
2.5 hours wasted trying to access HESI exam; unable to begin at all
2.5 hours wasted trying to access HESI exam; unable to begin at all
2.5 hours wasted trying to access HESI exam.
2.5 hours wasted trying to access HESI exam.
Spent hours and multiple computer restarts trying to access exam.
Spent hours and multiple computer restarts trying to access exam. Only solution provided was 'bad internet connection'.
After spending hours and multiple computer restarts trying to access exam, gave up.
After spending hours and multiple computer restarts trying to access exam, gave up. ProctorU's only solution was 'your internet connection is bad' even when tested.
Disastrous and traumatic experience.
Disastrous and traumatic experience. Recurring technical problems with long interruptions.
Recurring technical problems with long interruptions.
Recurring technical problems with long interruptions. Supervisors distracted student every five minutes.
System absolutely garbage.
System absolutely garbage. Needs to be removed as testing option immediately.
Interrupted five times during written exam requiring continuous essay writing.
Interrupted five times during written exam requiring continuous essay writing. Camera adjustments should have been confirmed at start, not during exam.
Proctor took almost an hour asking same questions over and over for an open book/note exam.
Proctor took almost an hour asking same questions over and over for an open book/note exam. Disconnected multiple times, had to redo with same person.
Proctor took almost an hour asking same questions over and over for an open book exam.
Proctor took almost an hour asking same questions over and over for an open book exam. Disconnected and had to redo with the same person.
Interrupted five times during a written essay exam and asked to adjust camera.
Interrupted five times during a written essay exam and asked to adjust camera. Proctor should have confirmed camera at start rather than causing repeated disruptions during timed test.