Reports
Proctors barely speak English.
Proctors barely speak English. Pre-checks took over an hour.
ProctorU disconnected student just as they were about to submit completed exam; called hundreds of times; only received apologies; cannot reconnect to computer; employer paid for c…
ProctorU disconnected student just as they were about to submit completed exam; called hundreds of times; only received apologies; cannot reconnect to computer; employer paid for course and …
Employer paid for course and test.
Employer paid for course and test. Just as ready to submit the test, disconnected from server.
Rude customer support and embarrassing service.
Rude customer support and embarrassing service. Wasted hours trying to access exam.
Humiliated by staff who constantly interrupted during exam, claiming authority they didn't have.
Humiliated by staff who constantly interrupted during exam, claiming authority they didn't have. Couldn't speak English but harassed candidate and ruined exam.
Exam cancelled 5-6 questions in due to 'remote-control software actively running'; only application open was Guardian browser; Meazure support could not identify what software trig…
Exam cancelled 5-6 questions in due to 'remote-control software actively running'; only application open was Guardian browser; Meazure support could not identify what software triggered flag; used same …
Gave permission to access computer settings.
Gave permission to access computer settings. ProctorU deleted and turned off things on computer.
Required to give permission to access computer settings; technicians from India deleted/turned off things before exam started; concerned about personal information theft during exa…
Required to give permission to access computer settings; technicians from India deleted/turned off things before exam started; concerned about personal information theft during exam; highly suspicious of overseas …
Before taking test, had to give permission to access computer settings.
Before taking test, had to give permission to access computer settings. ProctorU deleted, turned off, and altered settings before the exam.
Worst proctoring service ever.
Worst proctoring service ever. Ruins so many students' days.
Catastrophic technical glitches and constant interruptions completely froze system, preventing exam.
Catastrophic technical glitches and constant interruptions completely froze system, preventing exam. Software described as deeply invasive with suspicious personal data collection.
Staring at loading session screen for almost 2 hours.
Staring at loading session screen for almost 2 hours. Completed all steps before session time.
Paid $30.
Paid $30. Took close to 2 hours to get into exam scheduled for 2:30 PM; started at 4:15 PM.
Exam scheduled for 10:10am; did not start until 3:45pm due to ProctorU delays; student was hungry and had to use the bathroom; extreme physical and mental exhaustion during exam
Exam scheduled for 10:10am; did not start until 3:45pm due to ProctorU delays; student was hungry and had to use the bathroom; extreme physical and mental exhaustion during …
Reports of significant technical glitches on ProctorU's side; students disconnected mid-final and unable to complete; intrusive process causing intense anxiety; policy prevents ski…
Reports of significant technical glitches on ProctorU's side; students disconnected mid-final and unable to complete; intrusive process causing intense anxiety; policy prevents skipping exams even with technical issues
TECHNICAL/SYSTEM FAILURE – Reddit post documented that ProctorU 'has never gone off without a hitch' for the student.
TECHNICAL/SYSTEM FAILURE – Reddit post documented that ProctorU 'has never gone off without a hitch' for the student. Each exam required 30–60 extra minutes of unexpected troubleshooting before …
Every ProctorU use has unexpected issues; additional 30-60 minutes spent before each exam; passed around from person to person; technician restarted computer and logged student out…
Every ProctorU use has unexpected issues; additional 30-60 minutes spent before each exam; passed around from person to person; technician restarted computer and logged student out; exam scheduled …
Repeated setup failures taking 30-60+ minutes per exam; camera disappeared mid-exam causing student to be booted out; unable to access exam attempt from course page afterward; proc…
Repeated setup failures taking 30-60+ minutes per exam; camera disappeared mid-exam causing student to be booted out; unable to access exam attempt from course page afterward; proctor passed …
Student flagged for looking away from screen despite this being natural thinking behavior; 'Looking off screen is suspicious activity' per ProctorU system; second exam with Proctor…
Student flagged for looking away from screen despite this being natural thinking behavior; 'Looking off screen is suspicious activity' per ProctorU system; second exam with ProctorU; extremely worried …
Booted from test with only 3 questions remaining due to recent system update; attempting appeal for 2.5 weeks with no resolution
Booted from test with only 3 questions remaining due to recent system update; attempting appeal for 2.5 weeks with no resolution
Scheduling and launch issues; completed exam around 9pm but after notifying proctor of completion, 10+ minute delay; screen crashed and lost access to exam; spent 3 hours speaking …
Scheduling and launch issues; completed exam around 9pm but after notifying proctor of completion, 10+ minute delay; screen crashed and lost access to exam; spent 3 hours speaking …
Screen crashed after finishing exam while reviewing; proctor spent 20 minutes troubleshooting then referred to another person who shut down Guardian Browser, cutting communication;…
Screen crashed after finishing exam while reviewing; proctor spent 20 minutes troubleshooting then referred to another person who shut down Guardian Browser, cutting communication; had to explain situation …
AU server crashed while taking exam; three biggest essay questions were missing when tried to submit; grade reflected incomplete submission
AU server crashed while taking exam; three biggest essay questions were missing when tried to submit; grade reflected incomplete submission
Exam scheduled for 7:50am; by 9:50am still unable to connect due to technical issue on ProctorU's end
Exam scheduled for 7:50am; by 9:50am still unable to connect due to technical issue on ProctorU's end